Terms & Conditions

Safe Scene Cleaning Limited is a company registered in England and Wales under company number 16152237, with its registered office at Westgate House, Hale, Altrincham. In these terms, "we", "us" and "our" mean Safe Scene Cleaning Limited, and "you" means the person or business using this website or contracting us for services.

You can contact us at info@safescenecleaning.co.uk or on 07940 915797 / 0161 410 1740.

• This website is provided for general information about our services. Reasonable care is taken to keep it accurate and up to date, but content may change without notice.
• You may not use this website in any way that is unlawful, fraudulent, or that could damage, disable or impair the site.
• All content, including copy, layout, logos and images, is owned by or licensed to Safe Scene Cleaning Limited and may not be reproduced without our written permission, other than short quotations with attribution.

• All quotes are issued in writing as a fixed-price proposal, valid for 30 days unless we say otherwise.
• A contract only forms once you confirm acceptance of the quote in writing (email is fine).
• Our standard commercial contracts are fixed-price monthly retainers with no minimum term unless the written proposal explicitly states otherwise.
• One-off cleans are quoted as a fixed price for the scope described. Additional work outside that scope is discussed and re-priced before it starts.

• We provide cleaning services as described in the quote and written specification. Any changes to the scope, access, hours or frequency must be agreed in writing.
• Materials, equipment and consumables are included in the price unless the quote says otherwise.
• Our staff are enhanced DBS-checked, uniformed, and covered by £2M public liability and £10M employers liability insurance. Certificates are available on request.
• We reserve the right to substitute cleaners assigned to your site, for example to cover sickness or holidays, with equivalent, inducted staff.

If any part of a clean falls short of the written specification, please raise it with your account manager. We will return on-site within 24 hours to put the identified issue right, at our cost.

The guarantee covers items included in the agreed specification only, and must be raised within 24 hours of the clean it relates to. It does not cover damage caused by third parties, general wear-and-tear, or work outside the agreed scope.

• Where we hold keys, alarm codes or access fobs, we do so under a written keyholding agreement.
• You are responsible for making sure our team can safely access the site during agreed hours, and for notifying us of any known hazards.
• Any keys or fobs must be returned promptly on request or at contract end.

• Commercial contract cleaning is invoiced monthly in advance, payable by direct debit or bank transfer unless otherwise agreed in writing.
• One-off cleans are invoiced on completion, payable within 7 days unless otherwise agreed.
• We reserve the right to charge statutory interest and reasonable recovery costs on overdue accounts under the Late Payment of Commercial Debts (Interest) Act 1998.

• Contract cleaning agreements can be ended by either party on 30 days' written notice unless the written proposal states a different notice period.
• Individual scheduled cleans can be rescheduled or cancelled without charge with at least 48 hours' notice; cancellations inside 24 hours may be charged at full rate.
• We may suspend or terminate a contract immediately for non-payment, unsafe working conditions or serious breach of these terms.

• We are fully insured (£2M public liability, £10M employers liability). Damage caused by our team must be reported within 24 hours and will be investigated in good faith.
• Our liability for direct loss is capped at the total amount paid to us under the relevant contract in the 12 months preceding the event giving rise to the claim.
• We are not liable for indirect or consequential losses, or for pre-existing conditions such as wear, staining or damage that could not reasonably have been prevented by cleaning.
• Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud.

We handle personal information in accordance with our privacy policy. By using this website or contracting us, you confirm you have read and understood it.

These terms are governed by the laws of England and Wales, and both parties submit to the exclusive jurisdiction of the courts of England and Wales.

We may update these terms from time to time. The "last updated" date at the top of the page will always show when the most recent change was made. Changes affecting existing contracts will be notified in writing.

Questions about these terms can be sent to info@safescenecleaning.co.uk or by post to Safe Scene Cleaning Limited, Westgate House, Hale, Altrincham.